Professional Services firm transforms from a collection of high performing individuals to a high performing team

SituationProfessional service firm was being triangulated by their largest client, causing them to be in frequent conflict with one another. Employee burnout levels were high due to challenges in setting reasonable expectations with the client.
SolutionAvion brought the entire leadership team together to openly discuss their challenges (and successes) as well as the underlying root causes. The team agreed to a focused set of principles regarding how the team would function (a team charter). Over the course of the engagement, open dialogue and feedback between team members was promoted to create accountability against these principles.
ResultsThe client greatly reduced team conflict and the team achieved an aligned voice to utilize with their own clients. In addition, engagement levels of employees went up considerably due to senior leadership placing more emphasis on the employee experience.

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